Refund policy

Effective Date: June 28, 2026

Thank you for shopping with Sheddings Pets.

This Return & Refund Policy explains how return and refund requests are handled. By placing an order through our website, you agree to this policy.

1. Return Eligibility

Customers may request a return within 30 days of the delivery date.

To be eligible for a return, items should:

Be unused and in their original condition.
Be returned with the original packaging where reasonably possible.
Be accompanied by proof of purchase or order confirmation.

Returns that do not meet these requirements may not be eligible for a refund.

2. Return Period

Return requests should be submitted within 30 days of delivery.

Requests received after this period may not be accepted.

3. Return Shipping

Unless otherwise stated, customers are responsible for:

Return shipping costs.
Selecting a suitable return shipping service.
Providing tracking information, where available, is recommended.

Original shipping charges are not refundable unless required by applicable law.

4. Restocking Fees

We do not currently charge a restocking fee for eligible returns.

Customers remain responsible for any applicable return shipping costs.

5. How to Request a Return

To request a return, please contact:

Business Email: support@sheddings-pets.com

Please include:

Order number
Product name
Reason for the return
Photographs where applicable

If your return request is eligible, we will provide further return instructions.

6. Refund Process

After your returned item has been received and inspected:

Approved refunds are generally processed within 14 business days.
Refunds are issued to the original payment method used for the purchase.

You will be notified once your refund has been processed.

7. Refund Conditions

Refunds may be approved where:

The returned item meets the return eligibility requirements.
The item is received in an acceptable condition.

A reduced refund or no refund may apply if:

The item has been used.
The item is returned without original packaging where reasonably required.
The return does not comply with this policy.

8. Items That May Not Be Eligible for a Refund

Unless required by applicable law, the following items may not be eligible for a return or refund if they have been used, damaged, altered, or returned in a condition unsuitable for resale.

Pet Toys

Pet toys showing signs of chewing, excessive wear, damage, or missing parts.

Pet Beds & Comfort

Pet beds and comfort products showing signs of use, stains, odours, pet hair, damage, or misuse.

Pet Grooming & Care

Grooming and care products that have been opened, used, damaged, altered, or returned in a condition unsuitable for resale.

Pet Feeding Accessories

Feeding accessories returned used, damaged, incomplete, altered, or not in their original condition.

Additional exclusions may apply to:

Clearance or final sale items.
Products returned after the applicable return period.
Products damaged after delivery due to misuse, neglect, or improper handling.

Unused items that meet the return eligibility requirements may qualify for a return under this policy.

Nothing in this policy limits your statutory rights under applicable consumer protection laws.

9. Damaged or Incorrect Items

If you receive an item that appears damaged, faulty, or incorrect upon delivery, please contact us as soon as reasonably possible.

Please include:

Your order number.
A description of the issue.
Photographs where available.

We may request additional information to review your request.

10. Order Cancellations

Orders may be cancelled before order processing begins. Once processing has started or the order has been dispatched, cancellation may no longer be possible.

Once an order has entered processing or has been dispatched, cancellation may no longer be available.

11. Exchanges

We do not offer direct exchanges.

If you would like a different item, you may:

Return the original item in accordance with this policy.
Place a new order separately.

12. Delayed or Missing Refunds

If you have not received your refund, please:

Check your bank account again.
Contact your bank or card provider.
Allow additional processing time where applicable.
If you still require assistance, please contact our customer support team.

Business Information

Business Name: Sheddings Pets