Billing Terms & Conditions
Effective Date: June 28, 2026
At Sheddings Pets, we aim to provide a simple and secure payment process for purchases made through our website.
By placing an order, you agree to this Payment Policy.
Payment Processing
Payments are processed through the payment providers available during checkout.
All transactions are subject to verification and approval by the relevant payment provider.
ACCEPTED PAYMENT METHODS
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- Maestro
- Visa Electron
Additional payment methods may be available during checkout depending on your location and device.
All transactions are processed in GBP (£).
Payment Authorisation
When an order is placed:
- Your payment method may be authorised during checkout.
- Payment processing begins after your order is submitted.
- Orders may not be processed if payment authorisation is unsuccessful.
If a payment cannot be completed, you may wish to:
- Check your payment details.
- Contact your bank or card issuer.
- Try an alternative payment method.
Order Verification
In some circumstances, we may review an order before processing.
Where reasonably necessary, we may:
- Request additional information.
- Hold an order while verification is completed.
- Cancel an order if payment cannot be verified.
Billing Information
Customers are responsible for providing:
- Accurate billing information.
- Valid payment details.
- Current contact information.
Incorrect or incomplete information may result in payment delays, unsuccessful transactions, or order cancellation.
Taxes
Where applicable, VAT and any other required taxes will be calculated and displayed during checkout in accordance with applicable laws.
Refunds
Approved refunds are issued to the original payment method used for the purchase.
The time required for a refund to appear in your account depends on your bank, card issuer, or payment provider.
For more information, please refer to our Return & Refund Policy.
Payment Disputes
If you experience a payment-related issue, we encourage you to contact us before submitting a dispute through your bank or payment provider.
This allows us to review the matter and provide any relevant information regarding your order.
Payment Support
If you have any questions about payments or experience difficulties during checkout, please contact our customer support team.
Business Information
Business Name: Sheddings Pets
Business Email: support@sheddings-pets.com
Business Phone: +44 161 345 2761
Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom
Customer Service Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT/UTC+0)
Order Cut-Off Time: 5:00 PM (GMT/UTC+0)